nanas44 Privacy Policy

Introduction

This Privacy Policy is issued by nanas44 ("we", "our platform") and applies to all members who register and use the services provided on the nanas44 website. By registering an account or continuing to use this platform, you agree to be bound by the terms stated in this policy.

nanas44 operates under an international licence and recognises that privacy is not merely a legal obligation, but is the foundation of trust between the platform and its members. We take every aspect of managing your personal data seriously.

This policy covers information about the types of data we collect, the purposes for which it is used, your rights as the data owner, and the steps we take to ensure the security of that information. Please read this document carefully before using nanas44 services.

Information We Collect

nanas44 collects various types of information to allow the platform to operate safely and efficiently. The information collected falls into three main categories:

Information you provide directly:

• Full name as it appears on your identity card (MyKad) or valid identification document
• Active email address and mobile phone number
• Date of birth for age verification purposes (this platform is for users aged 21 and above only)
• Payment account information required for processing deposits and withdrawals
• nanas44 account username and password

Information collected automatically:

• Your device's IP address and general location data
• Device type, operating system and web browser used
• Activity records within the platform including games played and bets placed
• Login session data and access times
• Other technical information required to diagnose technical issues

How We Use Your Information

Personal information collected by nanas44 is used solely for legitimate purposes related to the operation of the platform. We use your data for the following purposes:

• Account management: Creating, verifying and maintaining your member account securely
• Transaction processing: Processing deposits and withdrawals through the payment methods provided, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
• Fraud prevention: Detecting, investigating and preventing fraudulent activity, money laundering and platform abuse
• Customer support: Helping to resolve enquiries and complaints through our 24/7 live support service
• Legal compliance: Meeting obligations under our international licence and the requirements of relevant regulatory bodies
• Platform improvement: Analysing usage patterns in aggregate to improve our gaming experience and services
• Communications: Sending important information relating to your account, policy changes and relevant promotional offers

nanas44 will not use your data for purposes not stated in this policy without first obtaining your consent.

Disclosure of Information to Third Parties

nanas44 does not sell, rent or transfer members' personal information to third parties for commercial or marketing purposes. However, we may share data with certain parties in limited and necessary circumstances:

• Payment processors: Transaction information that must be shared with recognised payment processors to allow deposits and withdrawals to be processed securely
• Technology service providers: Third parties that provide technical infrastructure, cloud services or analytics tools for our platform, subject to strict confidentiality agreements
• Law enforcement bodies: When required by a valid court order or legitimate request from authorities in connection with criminal investigations or licensing compliance
• Regulatory bodies: In the context of compliance with operating requirements under our international licence

Every third party that receives data from nanas44 is bound by contractual agreements that prohibit them from using that information for any purpose other than what is permitted.

Cookies and Tracking Technologies

nanas44 uses cookies and similar tracking technologies to improve the functionality and performance of the platform. Cookies are small data files stored in your web browser when you visit our website.

Types of cookies used by nanas44:

• Essential cookies: Required for core platform functions such as login sessions, account security and transaction processing. These cookies cannot be disabled
• Performance cookies: Collect information about how you interact with the platform to help us identify technical issues and improve page speed
• Functional cookies: Store your preferences such as interface language and account settings so you do not need to reset them each time you log in
• Analytics cookies: Help us understand usage patterns in aggregate and anonymously for product improvement purposes

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the nanas44 platform.

Data Security Measures

nanas44 implements various technical and organisational security measures to protect members' personal information from unauthorised access, loss, damage or accidental disclosure.

• All communications between the platform and users are protected using 256-bit SSL encryption
• Member passwords are stored in a hashed format that cannot be reversed
• Our server infrastructure is protected by enterprise-grade firewalls and intrusion detection systems
• Access to the member database is strictly limited to staff who require that access for operational purposes only
• Security audits and penetration testing are carried out regularly to identify and address potential vulnerabilities
• Incident response procedures are in place to handle any data security breaches quickly and effectively

Your Rights as a Data Subject

As a nanas44 member, you have certain rights regarding the personal information we hold about you. These rights include:

• Right of access: You have the right to obtain a copy of the personal information we hold about you
• Right to rectification: You may request that inaccurate or incomplete information be corrected or updated
• Right to erasure: In certain circumstances, you may request that your personal information be deleted, subject to our legal obligations to retain certain records
• Right to restriction of processing: You may request that the processing of your data be restricted in certain circumstances
• Right to object: You have the right to object to the processing of your data for direct marketing purposes
• Right to data portability: You may request that your data be provided to you in a machine-readable format

To submit any request relating to the above rights, please contact the nanas44 customer support team via live chat or email. We will endeavour to fulfil your request within a reasonable timeframe.

Data Retention and Deletion Period

nanas44 only retains your personal information for as long as is necessary to fulfil the purposes stated in this policy, or for as long as is required by applicable laws and regulations.

• Active account information is retained throughout the period your account remains active and for a specified period after account closure to meet regulatory requirements
• Financial transaction records are retained in accordance with applicable licensing and legal compliance requirements
• Communication log data and customer support records are retained for a sufficient period for complaint resolution and internal audit purposes
• Anonymised analytics data may be retained for a longer period as it can no longer be linked to any specific individual

When data is no longer needed, nanas44 will delete or de-identify it using secure and irreversible procedures.

Links to External Websites

The nanas44 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies only to the nanas44 platform and does not cover the privacy practices of any external websites you may access through those links.

nanas44 is not responsible for the content, privacy policies or practices of any third-party websites. We encourage you to read the privacy policy of each website you visit before providing any personal information.

If you come across any links on the nanas44 platform that lead to suspicious or inappropriate websites, please notify our support team.

Changes to This Privacy Policy

nanas44 reserves the right to modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. Any changes will take effect immediately upon being published on this website.

For material changes, we will notify members via:

• In-platform notifications when you log in to your nanas44 account
• A notification email sent to the email address registered to your account

Your continued use of the nanas44 platform after any changes to this policy is considered your acceptance of and agreement to the updated version of the policy. You are encouraged to check this page periodically to stay informed of the latest version.

The latest update date for this policy is January 2026.

Contact Us About Privacy

If you have any questions, concerns or feedback regarding this Privacy Policy or how nanas44 handles your personal information, please contact our customer support team through the following channels:

• Live chat 24/7: Available directly on the nanas44 platform, supported in Bahasa Melayu and English
• Email: [email protected]

Our team is available to assist you 24 hours a day, 7 days a week. We aim to respond to every privacy-related inquiry in a timely manner.

For issues involving sensitive data or formal data subject access requests, we recommend using the email channel so that there is a written record of your request.